Fix 'No Video with Supported Format and MIME Type Found' Error

Fix “No Video with Supported Format and MIME Type Found” Error

If you receive a “No Video with Supported Format and MIME Type Found” error while attempting to watch a video in TrainingLink, your browser may be having trouble loading or playing the video.

Troubleshooting Steps

1. Refresh the page. Reload the video and try playing it again.

2. Update your browser. Make sure you're using the latest version of a modern browser, such as Google Chrome, Microsoft Edge, Firefox, or Safari.

3. Try another browser. Open TrainingLink in a different browser to see whether the issue continues.

4. Clear your browser's cache. Clear cached files, then reopen TrainingLink and try the video again.

5. Check your internet connection. Make sure your connection is stable and try reloading the video.

6. Check with your IT department. If you're using an agency-managed computer or network, security settings or content restrictions may be preventing the video from playing.

Still Having Trouble?

If the error continues, contact your agency's TrainingLink administrator or the TrainingLink support team.

When reporting the issue, please include the course or video name, the browser you're using, and a screenshot of the error message, if possible.