Troubleshooting Live Online Training Issues

If you find yourself unable to see the speaker and their slides or hear the audio during a live online training, webinar, or live tailgate, the issue may be related to restrictions on your network. Follow the steps below to troubleshoot and resolve such issues:

Run a System Check: Visit https://www.digitalsamba.com/systemcheck to test your system settings. Cookies must be enabled for the page to display correctly. If the page is blank, try using a different browser. (NOTE: There is a small scrollbar immediately to the right of the information displayed on the System check page - be sure to scroll down to see all of the content.)
Video Troubleshooting:
If your local video doesn’t appear, make sure camera access is allowed.
If you don’t see your video from the server, it’s likely your network is too restricted to send or receive video.
Firewall or Network Restrictions: If the system check identifies connectivity issues, your firewall or network settings may be restricting access:

- Consider Connecting via Mobile Network: If you encounter difficulties on your local internet connection, consider connecting via your mobile network. Mobile networks usually have fewer restrictions on media traffic, providing a potential alternative.

- Check Firewall and Proxy Settings: If connecting via your local internet connection is essential, you may need to adjust your firewall and proxy settings. Follow the steps below:
  - Access the Firewall and Proxy Settings Document: https://app.digitalsamba.com/firewall-info for detailed information.
  - Request assistance from your IT department to make the necessary adjustments in your firewall/proxy settings.
  - Media Traffic Allowance: To ensure proper media traffic flow, you might need to allow specific settings in your firewall. There are two options for this:

OPTION 1 (Best performance)
Allow RTP Traffic TCP/UDP PORTS: 1024-65535
IPs: 207.244.109.83, 199.115.115.66, 199.115.114.101

OPTION 2 (Via a turn/relay server)
Allow RTP Traffic TCP/UDP PORT: 443
URI: turn.caelum-us.wbcnf.net (or IP : 207.244.122.193 )

If issues persist, contact TrainingLink support via chat, email at training@traininglink.com, or telephone at (800) 215-5206.