Help CenterIf you are unable to see the presenter or slides, hear audio, or otherwise connect properly during a TrainingLink live online class, webinar, or live tailgate, the issue may be related to your browser, device, or organization's network security settings.
1. Run the System Check
Before the class, run the Digital Samba System Check:
https://www.digitalsamba.com/systemcheck
The System Check tests your connection to the conferencing system as well as your microphone, speakers, camera, and network connectivity.
If prompted, allow your browser to access your microphone and camera.
2. Try Another Browser
If the training room or System Check does not load correctly:
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Make sure your browser is up to date.
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Try another current browser, such as Chrome, Edge, Firefox, or Safari.
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Close and reopen your browser before trying again.
3. Check Your Network Connection
If you can enter the training but cannot see or hear the presenter, your organization's network or firewall may be blocking the audio/video connection.
As a quick test, try connecting from a different network, such as a mobile hotspot.
If TrainingLink works on another network, your organization's firewall or network security settings are likely causing the problem.
4. Contact Your IT Department
If you are using a computer or network managed by your organization, you may need assistance from your IT department.
Provide your IT department with Digital Samba's current firewall and network requirements:
https://app.digitalsamba.com/firewall-info
These requirements identify the domains, ports, and network traffic that must be permitted for live online training to work properly.
Because these technical requirements can change, we recommend that IT staff use the Digital Samba page above rather than relying on previously saved firewall settings.
Still Having Trouble?
If you continue to experience problems after completing these steps, contact TrainingLink support through chat, email training@dkfsolutions.com, or call (800) 215-5206.
When contacting us, please let us know:
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What problem you are experiencing
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What browser you are using
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Whether you ran the Digital Samba System Check
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Whether the training worked when you tried another network